4 Financial objectives every hotel and restaurant should have to create success!

Part 3 4 Finance objectives every hotel and restaurant should have to create success   Performance driven by passion is what makes hospitality industry flourish. As a hospitality consultant you come across much more than just buildings, the beauty of the industry are the people. Employees and guests from all over the world, each with their own view on quality, ... Read More »

Recruiting for the future focus on emotional intelligence, motivation and energy

Part 1 Recruiting for the future focus on emotional intelligence, motivation and energy   Performance driven by passion is what makes hospitality industry flourish. As a hospitality consultant you come across much more than just buildings, the beauty of the industry are the people. Employees and guests from all over the world, each with their own view on quality, on ... Read More »

#Fitness #health #wellness #food #drink #hotels #traveler; what do these hashtags have in common, and what can Hotels do create a synergy?

Fitness and Business travel Ever returned home from a trip, energy reduced, feeling an unhealthy week had passed? A successful week within business is often likely to be a struggle for the body. Unhealthy eating habits, lack of exercise, time changes, different sleeping patterns, different temperatures and many other factors contribute to a lack of energy.  According to the World ... Read More »

Defined; The Spa delivery for Luxury Hotels

Defined: The Spa delivery for Luxury Hotels The Spa is not a trend it is eternal. Sanus per Aquam means “health through water” something that is only recently getting attention of hotels, whereas 15-20 years ago hotels did not pay the attention to this industry. Initially spas were created only as a service, and a well-appreciated one, but not really ... Read More »

Why a book on Hotel Strategy

There are many publications and articles that are published these days on what a Hotel General Manager or Operator should and should not do in order to have a successful business. My goal with this book is to share my firsthand experience and the insights I have gained in a way that will make the take-aways easy to make sense ... Read More »

Cycling will change business travel

Why cycling is important for Hotels The choice of hotel brands for the traveler in 2016 is endless. Choice of hotel reflects personality. More and more brands are therefor taking the exact wishes and needs of their guest very serious. This could be anything from offering organic toiletries to a large gym or free WiFi. Recently I joined a team ... Read More »

Sleep as the main driver for more than just guest satisfaction

Many years of searching for the best possible sleep, keep hoteliers awake at night. Teams have applied a process driven method, based on data and data collection, called Six Sigma to many hotels and organizations. The teams were, and are still attempting to understand the correlation between making a choice of a hotel and actually booking the hotel. What are ... Read More »

3 Motivational factors that will put fire in your start up.

Got this amazing idea, you know it will be a total hit! Now you just need to put it into place and put some cash and time behind it, right? I am a passionate person, in understanding what the customer really wants, or rather what purchase is needed to create a factor of satisfaction. So rather than sharing all kinds ... Read More »

The good experience and the good hotel; taking education and guest satisfaction to the next level.

The good experience and the good hotel; taking education and guest satisfaction to the next level. Working within the luxury hotel segment always gives a certain value and excitement for every project. It makes consulting harder, as much more attention to detail is needed. You need to keep understanding and delivering maximum value for the consumer who is willing to ... Read More »

Why I will lead a team of entrepreneurs and bicycle addicts!

Why I will lead a team of entrepreneurs and bicycle addicts! Last week someone asked me where I had been, I carried masses of papers and my IPad, under my arm, cycling from appointment to appointment in the city. I must have looked ecstatic, even more than usual, and I explained to him I had been at an unusual meeting. ... Read More »